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RESOURCES > GUIDES

Feature Guide: Auto-Reply

Turn missed business calls into new opportunities.

Convert missed calls into text conversations.

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  1. How does Auto-Reply work?
  2. How does Auto-Reply help?
  1. How does Auto-Reply work?
  2. How does Auto-Reply help?

How does Auto-Reply work?

Any time you miss a business call, Index’s Auto-Reply feature sends a text message to that customer with your company’s information and logo. It’s really easy to set up.

Go to Index > Settings

Enable Auto-Reply to Calls

Select Default or Create New

Add Your Company Logo

Tap Save

You can automatically include your Index Business Profile info in every Auto-Reply message too (*only available on iOS). Just tap “Paste Business Profile Info.” Feel free to include links and instructions to answer common questions or drive business.

That’s it! Once you’ve enabled Auto-Reply, we’ll send the selected message and logo—and any additional information you’ve included—whenever you miss a call.

How does Auto-Reply help?

62% of phone calls to small and mid-sized businesses are never answered. Auto-Reply captures those missed calls and converts them into text conversations before the caller even has time to search for your competition. You can include your business logo, operating hours, website links, and any other information that helps your customers.

Additionally, texting is the channel that your customers prefer. 9 out of 10 consumers say they want businesses to communicate with them via text message, and 89% of consumers say they prefer texting with businesses over any other mode of communication.

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