Feature Guide: Appointments
Reduce no-shows and manage your bookings via text.
Send your booking link to customers and let them choose a time that fits.
How do Appointments work?
Go to Index > Settings
Follow the Prompts
Once Appointments are set up, just tap the icon in the Texting Toolbar to share your booking link or schedule a new appointment with a customer right from the text thread.
How do Appointments help?
For starters, using Appointments helps reduce no-shows. Roughly 18% of all appointments scheduled throughout the U.S result in a no-show, and 36% of those appointments are missed simply because customers forgot about them. That’s a lot of lost revenue!
Index’s Appointments tool empowers your customers to select times that work best for them. And with automated reminders, you can automatically confirm appointments in advance to further reduce no shows.
Plus, texting is the communication channel your customers prefer. 9 out of 10 consumers say they want businesses to communicate with them via text message, and 89% of consumers say they prefer texting with businesses over any other mode of communication.
Streamline customer interactions with Index
The Index app was built specifically for small businesses, with tools to help you communicate faster and more easily with your customers. Try Index risk-free for 7 days.